tag:blogger.com,1999:blog-14759247.post3393745470999233873..comments2023-06-20T08:20:25.787-07:00Comments on Lady, That's My Skull: Another company I'll never patronize againSleestakhttp://www.blogger.com/profile/08512281434803286602noreply@blogger.comBlogger12125tag:blogger.com,1999:blog-14759247.post-90615926666799831472007-08-15T09:51:00.000-07:002007-08-15T09:51:00.000-07:00I'm pretty sure that my salary after working at Bo...I'm pretty sure that my salary after working at Borders for almost nine years was a big part of why I was forced out of that job.<BR/><BR/>Blogger Bill Harris has a good story about CC cluelessness here:<BR/><BR/>http://dubiousquality.blogspot.com/2007/08/touching-elephant-circuit-city-and.htmlAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-14759247.post-84781374905541982592007-08-12T23:42:00.000-07:002007-08-12T23:42:00.000-07:00About 8 or 9 months ago, Circuit City made big new...About 8 or 9 months ago, Circuit City made big news because they <I>deliberately laid off their most experienced salespeople</I>! This was a decision based on the assumption that 1. the most experienced salespeople were making the most money and costing the company the most money. 2. That the average consumer was going to go buy the cheapest thing anyway. <BR/><BR/>Of course this did not consider that the average consumer would like the salesperson selling them something to know a car stereo from a hole in the ground. It's one of those historically amazing bad decisions. The New York Times had a huge article on page one of their business section about it when it happened, and implicitly predicted that it signalled the death knell for the company.Johnny Yenhttps://www.blogger.com/profile/06561248220244037567noreply@blogger.comtag:blogger.com,1999:blog-14759247.post-24278997184075787512007-08-10T12:52:00.000-07:002007-08-10T12:52:00.000-07:00I agree that CC has abysmal customer service, but ...I agree that CC has abysmal customer service, but the reason I won't go back there are the grinding waves of depression that wash over me as I enter the store. <BR/><BR/>The experience verges on the supernatural -- the store literally gives off bad vibes.Splotchyhttps://www.blogger.com/profile/15427992716600704581noreply@blogger.comtag:blogger.com,1999:blog-14759247.post-73072895289743029432007-08-09T12:16:00.000-07:002007-08-09T12:16:00.000-07:00Ug, frankly I'm amazed that CC is still in busines...Ug, frankly I'm amazed that CC is still in business after the DIVX debacle lo, so many years ago. Really, it's funny that you can get better customer service from on-line retailers than from bricks n' mortar companies that exist soley because people like dealing with their stores face-to-face.<BR/><BR/>In reality, the only CC I've been to in the last few months/years has had nothing but kind and helpful employees, but I think that's because I'm usually the only customer there and they may think I'm some type of visiting deity.Jasonhttps://www.blogger.com/profile/05447056995172551179noreply@blogger.comtag:blogger.com,1999:blog-14759247.post-73397387506028247332007-08-08T15:12:00.000-07:002007-08-08T15:12:00.000-07:00I've avoided them since I fould out they were rasi...I've avoided them since I fould out they were rasing money for Guilani's little fire fighter charity which is actually a PAC that gives only money to Rudy.Dr. Monkey Von Monkersteinhttps://www.blogger.com/profile/14370062692837972451noreply@blogger.comtag:blogger.com,1999:blog-14759247.post-90217078116453776762007-08-08T15:06:00.000-07:002007-08-08T15:06:00.000-07:00I think CC isn't doing too well. One just closed ...I think CC isn't doing too well. One just closed near us. Meanwhile the Best Buy next door is going great guns. I like Best Buy. I think it's mostly the bright colors.robkroesehttps://www.blogger.com/profile/14731849693307953813noreply@blogger.comtag:blogger.com,1999:blog-14759247.post-56434786016574599952007-08-08T14:15:00.000-07:002007-08-08T14:15:00.000-07:00The Consumerist has a continuing expose on the Gee...The Consumerist has a continuing expose on the Geek Squad and their decline from uber-teks into a rip-off profitability engine that will ultimately, and is well on its way to doing so, fail due to mismanagement.Sleestakhttps://www.blogger.com/profile/08512281434803286602noreply@blogger.comtag:blogger.com,1999:blog-14759247.post-47043984307810446892007-08-08T10:01:00.000-07:002007-08-08T10:01:00.000-07:00Best Buy is getting worse as well. I don't remembe...Best Buy is getting worse as well. I don't remember if you blogged about that or not, Sleestak, but I've read stuff on the Internet (on the Internet, so it's true) about their declining customer service and similar demands of profitablity from the managers. Geek Squad also went from a small, nerdy-cool team of computer super experts to an overblown group of guys who can steal your music and pics, then wipe your drive.Jon the Intergalactic Gladiatorhttps://www.blogger.com/profile/13758095794354686723noreply@blogger.comtag:blogger.com,1999:blog-14759247.post-57455149885616279542007-08-08T05:37:00.000-07:002007-08-08T05:37:00.000-07:00I boycotted The Good Guys beginning in 1999 when I...I boycotted The Good Guys beginning in 1999 when I was looking to buy my first DVD player. Having done my research and seen it work first-hand, I asked for the Pioneer XX-575 (I don't remember the model number). The sales monkey said, and I quote, "What? You must have rocks in your head if you want THAT model...! Now over here we hav..."<BR/><BR/>I stopped him and said (with projected volume sufficient to make others in the area stop and watch), "'Rocks in my head?' Did you really just accuse a customer of having 'rocks in their head?' Dude, you just blew a $400 sale. I assume DOW across the parking lot is your most-hated competitor? See ya."<BR/><BR/>The look on the guy's face was priceless. Like saying to a woman with a large, protruding belly, "Oh, when are you due?" and she replies "I'm a man."<BR/><BR/>The Good Guys are kaput as of 2004/2005. I hope Circuit City is next.Our Man Hornhttps://www.blogger.com/profile/09280282557085301585noreply@blogger.comtag:blogger.com,1999:blog-14759247.post-25511143278898508922007-08-08T02:07:00.000-07:002007-08-08T02:07:00.000-07:00Tex: A familiar scenario. After putting into motio...Tex: A familiar scenario. After putting into motion their 'money-saving' plan company profits took a nose-dive. But they don't really care, because the VP who thought it up got his bonus. It's the onus of the managers to ensure profitability and if they don't it is their fault for under-performing, not the business crippling actions of corporate.Sleestakhttps://www.blogger.com/profile/08512281434803286602noreply@blogger.comtag:blogger.com,1999:blog-14759247.post-40495188806744898782007-08-07T20:42:00.000-07:002007-08-07T20:42:00.000-07:00Sleestak,CC recently solved the problem of longter...Sleestak,<BR/><BR/>CC recently solved the problem of longterm employees getting higher hourly wages by firing said employees--or "eliminating" the positions--and then immediately opening an equal number of new positions at minimum wage, encouraging the former employees to apply for those positions, because God knows you don't want inexperienced help. If I ever enter another Circuit City it will be to shoplift.<BR/><BR/>Your pal,<BR/><BR/>Tex LeBeaufAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-14759247.post-876876432675297262007-08-07T15:05:00.000-07:002007-08-07T15:05:00.000-07:00I avoid C.C. like the plague. Perhaps they think t...I avoid C.C. like the plague. Perhaps they think they can outfox Best Buy by doing the exact opposite of 'aggressive and complete customer service' ...Anonymoushttps://www.blogger.com/profile/10999155174471397066noreply@blogger.com